Deep Caption

We value your satisfaction and aim to provide a seamless experience with our services. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed for purchases or subscriptions made through our platform.

1. Purpose of This Policy

This policy exists to clarify the circumstances under which you may request a refund or cancellation, as well as the steps required to initiate such requests. It ensures transparency and fairness for all users.

2. Scope

This policy applies to all customers, users, or clients who have made a purchase or subscribed to a service through our platform.

3. Definitions

• Refund: The reimbursement of funds paid for a purchase or subscription.
• Cancellation: The termination of an ongoing subscription or service.
• Service: Any product, feature, or subscription offered by our platform.

4. Conditions for Refund or Cancellation

You may be eligible for a refund or cancellation under the following conditions:

• Subscription Cancellations: You may cancel your subscription at any time. Cancellations take effect at the end of the current billing cycle, with no refunds issued for the remaining period.
• Technical Issues: If a persistent technical problem prevents you from accessing the service as intended, and our support team cannot resolve it within a reasonable time, you may request a refund.
• Accidental Purchases: Refunds for accidental purchases must be requested within 48 hours of the transaction.
• Dissatisfaction: If you are not satisfied with the service, you may request a refund within 7 days of your initial purchase. Requests beyond this period will not be eligible.

5. Process for Requesting a Refund or Cancellation

To request a refund or cancellation, please follow these steps:

1. Submit a Request: Email us at deepcaption@yahoo.com with the subject "Refund Request" or "Cancellation Request."
2. Provide Information: Include your full name, the email associated with your account, the purchase date, and a detailed reason for your request.
3. Attach Proof: Include a receipt or transaction ID as proof of purchase.
4. Await Response: Our team will review your request and reply within 5-7 business days.

For subscriptions, you may also manage cancellations directly through your payment platform (e.g., Google Play Store or Apple App Store) where applicable.

6. Exceptions

Refunds or cancellations will not be granted in the following cases:

• Requests submitted outside the specified time frames (e.g., beyond 7 days for dissatisfaction claims).
• Purchases made through unauthorized third parties or resellers.
• Full use of a one-time purchase (e.g., a feature or product already consumed).
• Requests based on features not advertised or promised by our platform.

7. Processing Time

• Refunds: Approved refunds will be processed within 10-14 business days, though the exact timing may depend on your payment provider.
• Cancellations: Cancellations take effect at the end of your current billing cycle, and you retain access to the service until then.

8. Contact Information

For questions or to initiate a request, please reach out to us at:

• Email: deepcaptionapp@yahoo.com
• Support Hours: Monday to Friday, 9:00 AM - 5:00 PM [Your Time Zone]

9. Updates to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted here, and users will be notified via email or through the platform. Continued use of our services after changes indicates your acceptance of the updated policy.

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